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Refund Policy

Last updated: October 30, 2026

At SOLVAITE, your satisfaction is our top priority. We stand behind our products with a generous return policy so you can buy with confidence.

100-Night Money-Back Guarantee

Try your SOLVAITE for up to 100 nights. If you're not completely satisfied, you can return it for a full refund — no questions asked.

How to Start a Return

• Contact us at hello@solvaite.com with your order number.
• We'll send you a prepaid return shipping label.
• Pack the product in its original packaging (or a suitable box) and drop it off at the carrier.

Refund Processing

• Refunds are issued to your original payment method within 5–10 business days after we receive the returned item.
• You'll receive an email confirmation when your refund is processed.
• Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear in your account.

Conditions

• The product must be returned within 100 days of delivery.
• The product should be in reasonable condition (normal use and wear is fine).
• Original packaging is preferred but not required.

Damaged or Defective Products

If you receive a damaged or defective product, contact us immediately. We'll send a free replacement or issue a full refund, including return shipping costs.

Exchanges

We currently don't offer direct exchanges. If you'd like a different variant, simply return your current product and place a new order.

Late or Missing Refunds

If you haven't received your refund within 10 business days of our confirmation email, please check with your bank or credit card company first — then contact us and we'll investigate.

Contact Us

For any refund-related questions, email us at hello@solvaite.com.